Feature Requests

Automatic summaries of key points from each call. Get the highlights without reading the full transcript — who called, what they wanted, and the outcome.

Listen to call recordings directly in the TrolleyShield dashboard without downloading files or opening external links.

Tune the AI intent classification with your own business-specific instructions. Tell the AI what a 'good lead' looks like for your business.

Support for Spanish and other languages in call transcription and AI analysis.

Automatically detect and tag calls that go to voicemail. Separate voicemail from live conversations in your call log.

Score calls while they're still in progress, not just after the recording completes. Enable faster response to high-intent leads.

Play a short message to the agent before connecting the call (e.g., 'This is a Google Ads lead from the roofing campaign'). Gives context before picking up.

Automatic failover when primary lines are busy. Route to backup numbers or voicemail after a configurable ring timeout.

Forward calls based on caller area code to the nearest office or regional team.

Route calls differently based on business hours. Send after-hours calls to voicemail or a different number automatically.